Support
Most answers are below. Still stuck? Email hello@dewmina.dev or send feedback from Settings in the app. We usually reply within two working days.
Common fixes
How do I add the Aptype keyboard?
Open Settings › General › Keyboard › Keyboards › Add New Keyboard and choose Aptype. Then tap Aptype in the list and turn on Allow Full Access. In any app, hold the globe key and choose Aptype.
The AI tools say there's no connection.
Check that Allow Full Access is on for Aptype (Settings › General › Keyboard › Keyboards › Aptype) and that your iPhone is online. iOS blocks network access for keyboards without Full Access.
Aptype disappeared while I was typing.
iOS automatically switches to the system keyboard in password fields, some secure fields, and apps that don't allow custom keyboards. That's an iOS rule, and Aptype comes back in normal text fields.
I've reached my daily limit.
Free use includes 5 AI rewrites a day, reset every day at midnight UTC. Aptype Pro removes the daily limit.
I bought Pro but it isn't active.
Open the Aptype app and tap Restore Purchases in Settings, using the same Apple ID you bought with. Make sure the app has opened at least once since your purchase.
How do I get a refund?
Apple handles payments and refunds. Go to reportaproblem.apple.com, sign in, and choose the Aptype purchase.
More questions
What is Aptype?
Aptype is an AI writing keyboard for iPhone. It fixes grammar, rewrites messages, changes tone, translates and writes emails inside any app you type in, such as Messages, WhatsApp, Mail, Slack or Instagram.
Is Aptype free?
Yes, Aptype is free to download and includes 5 free AI rewrites every day. Aptype Pro is an optional auto-renewing subscription that removes the daily limit and unlocks custom styles. Prices are shown in the app and on the App Store before you buy.
Does Aptype work in every app?
Aptype works in almost every app that shows the iPhone keyboard. iOS does not allow third-party keyboards in password fields and in some apps that block them, and in those places iOS switches back to the system keyboard automatically.
Why does Aptype need Full Access?
Full Access lets the keyboard connect to the internet, which it needs to send the text you choose to the AI when you tap a tool. Aptype does not send or store your everyday typing, and it never reads text unless you tap a tool.
Does Aptype store or read what I type?
No. Aptype only reads the text in the field you are editing at the moment you tap a tool, sends it for processing, and returns the result. We do not store your text or the AI's output on our servers, and we never use it to train AI models.
How is Aptype different from Grammarly or Apple Writing Tools?
Aptype is built around rewriting in your own voice. It learns how you naturally write from a short quiz, then rewrites, changes tone or translates without making you sound generic. It also works on iPhones that don't support Apple Intelligence (iOS 16.6 and later), and it keeps all its tools one tap away on the keyboard.
What is My Voice?
My Voice is Aptype's personal writing style. You answer a few quick questions, Aptype describes how you write (for example short, casual, lowercase, uses emojis) and saves that style on your iPhone. When you tap My Voice, your draft is rewritten to sound like you.
Your data
To ask for a copy of your data or for it to be deleted, email hello@dewmina.dev. See the Privacy Policy for details.